Transferring even the most essential activities to the digital sphere is already a permanent part of our lives. Shopping or internet transfers are one of those elements of the present day that is not just a trend. Digital identity has already made its way into the banking sector. Users of mobile applications have gotten used to getting things done quickly without leaving home. Therefore, their expectations of other service providers have increased. They expect modern solutions, among others, from the public sector.
Various online solutions, such as transfers, shopping, ordering food, or using multiple services, are the daily bread for almost every person. Most people use mobile devices and have access to the Internet 24 hours a day. Research also shows that more than half of people willingly use technological innovations. Knowing this, numerous companies and institutions are successfully implementing digital identity services. The same initiative is expected from the public sector.
What do citizens expect? Above all, people want quick and easy access to public services. The existing solutions are no longer satisfactory for the average person. The traditionally operated offices and institutions are available only for a limited period. Going to them in person is often problematic. Additionally, it is not uncommon to still complete multiple paper documents or to have physical copies of various documents with you. As a result, the work of officials is slowed down, and the citizen feels he is wasting his valuable time queuing, writing out documents, or waiting for a vacant employee to handle him.
Public administration can solve numerous public sector problems by applying appropriate solutions in the field of digital identity. It is precisely such solutions that citizens expect from the state administration. Citizens want constant, more accessible contact with public administration and basic institutions such as electricity, water, and gas suppliers.
You can read about the technical aspects of introducing digital identity to the public sector here: https://trustgrid.com/digital-citizen-identity/. After delving into this issue, you will quickly notice that digital identity services improve the work of offices. Additionally, it also ensures the highest level of data security.
A digital identity is no longer just an option that public administration can implement – it is a necessity in the world of today’s citizens.
Next, Read: Tips to Secure Identity and Access Management