Breakdown cover is an essential part of a warranty plan. Breakdown cover is insurance that is taken on behalf of the manufacturer against damage or loss to the product. What happens when a product breaks down, gets damaged, or is lost? It requires repair and the user might have to pay for it out-of-pocket.
The manufacturer has to be protected against such instances in cases where there is damage or loss to their products. You need a warranty plan that not only ensures that your products are covered but also gives you access to a service network and support team that can handle any problem with your devices.
If a product is subjected to wear and tear, breakdown cover can help you take care of it. You don’t have to take the risk of cutting corners when maintaining your equipment. A warranty plan that has breakdown cover can help you get the warranty claim when your product is at the end of the road.
A warranty policy that doesn’t have breakdown cover means that you have to maintain your equipment with the same care you would use for your car, and it will eventually break down. Once it does, you have to take care of it, and endurance warranty plans could come in handy!
Sometimes when a customer brings in their broken product for repair, the service provider will tell them that the repair is too expensive. They charge a lot for that service. In such instances, the warranty plan will reimburse you and pay for the repairs. In some cases, they will replace the product with a refurbished one at a discounted price. This is another good reason why breakdown cover is essential in a warranty plan.
A warranty policy that has breakdown cover has access to a 24/7 customer support team. You can contact them whenever you have a problem with the product. It could be that the product is not working as it should be, or it could be that it has a problem with the display or it is not charging.
In any such case, you can contact the customer support team and they will help you get it sorted out as soon as possible. The best part is that their customer support is free of charge. They will not charge you a cent for it.
A good warranty policy will have breakdown cover. It is one of the best ways that you can protect your brand and customer loyalty from the risk of warranty claim denial. When a customer brings their broken product for repair, you can tell them to go ahead and make a warranty claim. When a customer brings a product for repair, they usually have some idea about what needs repairing.
We have discussed why breakdown cover is essential in a warranty plan. We have also discussed some potential benefits of including such cover in your warranty policy. If you do not have breakdown cover in your warranty policy, it could be very expensive to manage a broken product.
If your policy doesn’t have breakdown cover, you could be paying for repairs that you should be taking care of yourself. You could also be denied a warranty claim Denial when it comes to damage to the product.