Water damage is an upsetting experience. The damage can range from mild to completely catastrophic, depending on the severity of the incident. However, you want your property restored quickly and effectively.

Most people’s natural reaction to water damage is to panic and rush into action without considering that they should contact water and fire restoration professionals. Or worse, they take it upon themselves to start the water damage recovery process without sufficient skills. Read on to learn what you need to know before choosing a water damage recovery company.

Reviews and Referrals

You can check reviews on Google, Yelp, or other review sites or ask friends and family members for recommendations.

Reviews help you find companies with good reputations and experiences. If you see that a company has gotten good customer reviews, they have a successful business model. When looking at reviews, read them thoroughly and view them from both sides. If there are negative reviews, try to understand if they are legitimate concerns or isolated incidents.

A referral is another way to find a reputable company. You can ask your friends, family members, or neighbors if they know any companies that offer water damage restoration services in your area. When making this inquiry, please do not mention any specific names or companies so that you don’t bias their response toward one option over another. 

License and Insurance

It means that they have undergone inspection and have received approval from the government as being able to perform their work legally. The water damage recovery company should also have insurance that covers them in case of an accident or injury on your property. It will protect both you and them from any legal issues that may arise from accidents during their work. It can also help protect against lawsuits if anything goes wrong during their work.

Type of Equipment

The type of equipment a water damage recovery company uses can affect the cost of its services. You’ll want to ensure that your chosen company has the right equipment for your particular job.

Some of the equipment you’ll see is:

  • High-powered fans – They dry out wet areas and prevent mold growth. 
  • High-pressure washing systems use high-pressure water hoses to remove mold, mildew, and debris from a structure.
  • Dehumidifiers remove moisture from the air inside a structure. Dehumidifiers dry out carpeting or walls damaged by water.
  • Vacuum cleaners – They remove large amounts of water from any surface. They work by creating a tight seal around the area where water is present and then sucking all of it out into a container.


You want to ensure you can get in touch with the company when you need them and that they’ll answer your questions.

A good water damage recovery company will have a 24/7 hotline or email address. When they respond, they should be polite, professional, and knowledgeable about what they do.

You want someone who will talk with you about your concerns, tell you precisely what they plan on doing and why, and give you regular updates throughout the process.

A Detailed Plan

They should give you a detailed plan of how they will go about the process. The plan should include all the steps, including assessing the damage, drying and cleaning up the area, repairing damaged items, and restoring them to their original condition.


Accreditation means they’ve been recognized for their high quality of service by an outside party. Suppose a company has received accreditation from an organization like the Institute of Inspection Cleaning and Restoration Services (IICRC). In that case, you can be sure they will do everything possible to get your home back up and running as soon as possible.

Professional Team and Experience

You want to ensure they have the experience and professional team to handle your situation. If they don’t have the right people on staff, they may not restore your property to normal. You must find a company with a proven track record of success in dealing with water damage situations.

You must find a company that has been in business for several years to know they will still be around if any problems arise with your property after the water damage gets repaired.

You also want to ensure that your water damage restoration contractor has experience working in your home’s specific area or industry. For example, if you have a flood in the kitchen, you’ll need a contractor who understands how to handle food-borne illnesses while they’re cleaning up your space.

A water damage recovery business sets the scene for success and helps you get back on your feet with little disruption. Before turning to a water damage contractor, ensure they’re insured and licensed to carry out the necessary services. Also, the contractor you choose must have experience dealing with mold remediation issues that may pop up after floods.

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